You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you are returning a product for any other reason than above, a 15% restocking fee will apply.
Returns on fishing line will be handled on a case-by-case basis.
Any opened product returns will be handled on a case-by-case basis after submitting a detailed reason for return within the 14-day window from delivery and will be subject to a 15% restocking fee.
Notification of a faulty delivery or a defected product must be made within 14 days of receiving the product. If the parcel has been damaged during the delivery, a claim must be made to the delivery company.
We reserve the right to change the terms and conditions. The customer must read the terms and conditions in effect at the time of purchase. All customer information handled by Grass Roots Fishing is strictly confidential and will not be shared outside of Grass Roots Fishing.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We currently ship within the U.S. and will ship internationally on a case by case basis. International Shipping: Consumers are responsible for paying all applicable import taxes, handling fees and duties on all orders. Note that there may be restrictions on some products and you will be made aware prior to your items shipping.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.